In the past few weeks, two of our partners, HubSpot and Salesforce, have announced major updates at their annual conferences. Curious to learn more about them? September was a month of big news; two of our partners announced major improvements and new features to their platforms. We are talking about Salesforce and HubSpot who, during their respective annual conferences, presented their latest updates. Do you want to know what they said? What updates were announced at Dreamforce 2018? Salesforce’s annual event, Dreamforce 2018 , held two weeks ago in San Francisco, was attended by 170,000 people.
The 4-day conference (September 25-28) was attended
by customers, partners, and industry experts who wanted to learn more about the products, build strategic partnerships, participate in talks, and of course, be the first to discover what’s new from Salesforce… And they certainly weren’t disappointed. dreamforce 2018 Customer 360 Salesforce’s recent acquisition of Mulesoft paved the way for one of the event’s biggest announcements, the unveiling of Customer 360. It is a one-click management interface
Finland in the first person to send an SMS to costa rica phone number library another person. The advent of prepaid services in the late s quickly made SMS the preferred method of communication amon youn people. The ability to import media content to mobile phones was also introduced.
that allows Salesforce users to
maintain, troubleshoot, and manage библиотека пользователя базы данных телеграмм customer data across multiple Salesforce applications simultaneously . Customers can be identified across any Salesforce product line—Marketing, Service, and Commerce Cloud—and instantly open a comprehensive profile that allows them to learn even faster. The good news? The service will be free. The bad news? It won’t be available until the second half of 2019. Partnership with Apple Two of the biggest tech giants in the world have finally decided to join forces to offer innovative solutions for iOS. What does this mean for users? First, expect to see a revamped Salesforce mobile app that integrates with Apple features like Siri and Face ID. This will take the user experience to a whole new level. The new partnership also includes the mobile launch
of Trailhead, the revolutionary training
portal. This will make learning easier than bj lists ever. Finally, a new Salesforce Mobile SDK will allow users to develop apps directly from the Salesforce Lightning Platform , even before deploying them to iOS. Those who are curious can already access this feature “ Get Started with iOS App Development Trail ”. Einstein Voice Assistant Artificial intelligence is nothing new, and many were expecting the announcement of a voice assistant. But Einstein Voice is much more than a speech recognition system . The voice-activated interface can perform a wide range of tasks and activities, such as dictating notes and entering data. Perhaps the most interesting feature is the ability to update Salesforce entries in real time. This allows you to record sales notes, update data, and create
tasks simply by speaking—perfect for
salespeople on the go. Other highlights of Einstein Voice include personalized daily updates from Amazon, Apple, Google, and other smart speakers, and a unique setup that allows the assistant to understand each company’s specific jargon and vocabulary. What happened at HubSpot’s Inbound 2018 event? From September 4th to 7th, another of our partners held its annual conference. More than 24,000 people came to Boston from all over the world to discover the updates of the HubSpot suite , during Inbound 2018 . Do you want to know what’s new? We’ll tell you! inbound 2018 HubSpot’s New Growth Suite This new bundle includes Marketing Hub, Sales Hub, and Service Hub at a more competitive price than buying the three products individually, and is ideal for growing teams that want to work with professional tools. The New HubSpot Video Videos are increasingly
dominant and HubSpot knows it. For this
reason, with HubSpot Video, all users will be able to create their campaigns on the platform and get the most out of this format. The new feature will apply to Marketing Hub, Sales Hub, and Service Hub in the Professional and Enterprise plans. HubSpot’s New CMS Personalization has become increasingly important in marketing campaigns. HubSpot has revamped its CMS by combining the power of its CRM to enhance the experience of each individual user. You can get it as a separate product or with any other HubSpot tool. New Enterprise Plan Features To support growing teams in large companies, HubSpot has included many features in its Enterprise plan. Here are some of them: Teams : Create groups within HubSpot and tag each member based on the
country they are located in, the business unit
they belong to, the product, and any other dimensions appropriate to them; Additional Dashboards – Allows you to create up to 25 custom dashboards and 500 types of custom reports; Single login : Improves account security and provides better control over team member access. This feature is available in Beta. Custom Bots – Create bots that can help with the simplest of requests. Allows you to upload your own code and set it up as you like. Slack Integration – Connect your team and create
workflows that send notifications to Slack when
a specific task is completed on HubSpot. Marketing Hub Enterprise Update The new version of Marketing Hub Enterprise offers more control, more flexibility, and better team integration with the same simplicity as always. These are the new possibilities: Content Segregation : Once you have classified your team
members, you can choose who has access to
specific content and who doesn’t. This is especially useful for multinational teams or those divided by product or brand. Exclusive Content : Allows you to categorize content based on the type of user you want to reach. This allows you to create exclusive content for “VIP” customers. YouTube Integration : Allows you to have statistics on video content uploaded to YouTube. Predictive Lead Scoring : Automatically ranks leads based on how likely they are to convert into customers, taking into account multiple factors. It’s 4x more accurate and faster. Sales Hub Enterprise Improvements This new version of Sales Hub Enterprise provides sales teams with a complete CRM tool with everything they need to acquire new customers. Library : Create libraries of best practices and resources for the Sales team. Automatic call recordings and transcriptions : ability to
transcribe every call that is recorded with the
CRM. Goal management : control objectives and measure the performance of the Sales team. Benefits Tracker : Track and measure your benefits on HubSpot. Multi-currency : Manage and update accounts, each in the appropriate currency. The new Enterprise Service Hub As your business grows, so will the number of complaints and requests from your customers. HubSpot has improved this part of the tool to make your team’s job easier. Customer sentiment evaluation : allows you to understand the feelings and opinions of customers, whether positive or negative. Manuals : Create manuals with resources and recommendations for your customer rs.
