Leaders integrate to leverage their strategic strengths. Vocalcom will enrich its CRM services, marketing and sales modules, thanks to the omni-channel predictive auto-dialer Hermès solution. As she highlights: “that facilitates a more proactive client strategy; there are happier clients because we “anticipate their needs” but also calmer agents because they provide Customers are better prepared to satisfy them”.
How does the solution apply in
practice? At the right time and through the right channel Afghanistan Mobile Number List Most importantly, call centers must stay focused in order to reach customers at the right time and through the most appropriate channel. They must take a more proactive approach to engagement and adopt improvement strategies that are less intrusive and more cost-effective.
To this end, call centers must
obtain prior consent from customers before contacting Armenia phone number list them through digital channels as a supplement to telephone calls. The agent may contact the customer to request permission to schedule a phone call at a later time. In fact, this new Vocalcom solution enables businesses to do just that, thanks to the Hermès Digital Journey.
