Optimize, connect, automate… These are just a few of the words we hear a lot in today’s work environments. Field Service Lightning allows you to do all of this and deliver a better experience to your customers. Helping teams work connected and coordinated with each other today may seem easy. However, not all tools offer a complete service that meets the needs of every type of company.
Field Service Lightning, on
The other hand, was designed specifically to work in a more intelligent and productive way. What is Field Service Lightning? Salesforce Field Service Lightning is a mobile feature that is part of Service Cloud . With this platform, different work teams can stay connected during the different daily activities that a company requires, easily and in real time.
For example, with Field Service, you
Can create and track orders, appointments, resources, inventories, maintenance tasks, etc., even from your mobile phone. It is useful if, for example, a customer calls the Contact Center following an issue they have and you need to send a technician quickly. With Field Service Lightning we can follow the process and make sure the issue is resolved correctly.
What are the key features of Field
Service Lightning? Work orders According to Salesforce, the heart of Field Service is work orders . These orders allow us to track the actions performed for a specific customer . Thanks to the actions that can be grouped, such as the duration of the service, the products requested and the team that intervened, you can also comprehensively monitor every movement of a company, in order to ensure efficiency and, of course, the satisfaction of your customers.
With conventional mobile phones In the guatemala phone number library early s, manufacturers be an inte ratin satellite connectivity into smartphone devices for use in remote areas outside of cellular network ran e. Phone services from satellites use L band frequencies, which are compatible with most.
It is also possible to create preventive
Maintenance plans , to define the frequency of visits and generate mass work orders with a view to the future. Salesforce Field Service Schedule and assign jobs with ease One of the main purposes of Field Service is to be able to easily assign different jobs , depending on the characteristics of the activity and the profile of those who can complete it.
Furthermore, thanks to the intelligent
Programming of the tool, it is also possible библиотека базы данных рекламы to automate the allocation of resources. Work with the app, with or without Internet One of the biggest advantages of this tool is the mobile app , which works in real time with or without an internet connection. This includes real-time inventory updates. This allows, for example, the operator to scan the codes of the goods while loading the van or a technician to ensure that there are no tools or materials left at the location where he went to resolve an unexpected event.
Field Service Lightning in action Would
You like to see how this tool works? With this br lists video you can get an idea of the various possibilities offered by the tool, especially if connected with other Salesforce solutions . The features of Field Service Lightning make it a very attractive tool, especially for tech or logistics companies . They will be able to gain absolute visibility and control over each of their open cases and, among other things, they will be able to optimize their resources, while offering excellent customer service.
The digitalization that allows this
Important growth, however, is not only linked to the online channel, but is structural, applied to all sectors of the company. W.: What is the profile of Rajapack Italia’s customer and how do you try to understand their needs? LZ: Rajapack’s strength lies in its ability to find packaging solutions both for the small artisan who buys a few pieces but requires next-day delivery, and for the large multinational group that needs machinery, customized packaging, multi-site deliveries, framework agreements on prices and online e-procurement services.
We always guarantee excellent service
To everyone . The customer and their needs are at the center of all our actions. warehouse W.: What are the next challenges for Rajapack Italia? LZ: As always, we have many ambitious projects! One project we are already working on is the website of the future, Rajanext . It will go live in 2020 and will consist of a standard platform usable by all branches of the Raja Group.
In this direction, we are working to improve the user experience of the site, making it consistent on any device, thanks to a completely redesigned site with a responsive approach. This important project will also have repercussions on the improvement of e-procurement, thanks to the implementation of the self-service functionality and the integration of this service within the same platform as the website.
We are laying the foundations for the future Rajamarket Project : the Raja marketplace that will allow us to easily expand the range of products in the catalog. Moving on to logistics, after the expansion of the warehouse in 2018, which saw us go from 6,300 to 12,000 square meters, with the expansion of the product offering and the consequent objective of optimizing spaces, we plan to create an area dedicated to small-sized products.
Furthermore, to improve the routes of operators within our warehouse, we are evaluating the possibility of introducing the concept of multi-picking , in this way it will be possible to pick different orders during the same picking run making it more efficient. Furthermore, loading areas dedicated to our large customers will be created, this project will allow us to have greater quality control during the goods entry process and will avoid double handling (storage) in the event of direct departure to the customer on the same day/next day.
This measure will make us increasingly precise and efficient in fulfilling these important orders and increasingly responsive to the growing market trend of customization of packaging products. Even in 2019, therefore, the warehouse will be the beating heart of our business. It is true to say that we are a constantly evolving reality, also from a training point of view, in fact, during 2019, we will support, in addition to the classic training offer, individual coaching paths for our managers, to combine professional skills with increasingly solid soft skills.
